Refund and Returns Policy

At Cloud Walker Store, we strive to provide the best quality footwear and a smooth shopping experience. However, if you are not completely satisfied with your purchase, our Refund & Returns Policy is here to help you.

Overview
Our refund and return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we may not be able to offer a full refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

Please note that return and refund eligibility may vary depending on the product. Each product may have its own specific return conditions.

Non-Returnable Items
Certain types of products cannot be returned, including:

• Gift cards
• Downloadable software products
• Selected health and personal care items
• Items that are damaged due to misuse or improper handling

We also do not accept returns for items that are hazardous or unsafe to ship.

Partial Refunds (if applicable)
In some situations, only partial refunds may be granted:

• Items showing clear signs of use
• Products not in original condition, damaged, or missing parts (not due to our error)
• Items returned after the allowed return period

Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed within a few business days
• The amount will be credited to your original payment method

Late or Missing Refunds
If you haven’t received your refund:

• Check your bank account again
• Contact your credit card provider (processing may take time)
• Contact your bank for updates

If the issue still persists, please contact us at:
ahsankhan16139@gmail.com

Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items may not be refundable unless they arrive damaged or defective.

Exchanges
We replace items only if they are defective, damaged, or incorrect.
To request an exchange, contact us at:
ahsankhan16139@gmail.com

Gifts
If your item was marked as a gift:

• You may receive store credit for the returned item
• If not marked as a gift, the refund will be issued to the original buyer

Return Shipping
Customers are responsible for return shipping costs unless the product received is defective or incorrect.

• Shipping costs are non-refundable
• Return shipping charges may be deducted from your refund
• We recommend using a trackable shipping service for valuable items

Delivery time for exchanged products may vary depending on your location.

Important Note
Return and refund policies may differ from product to product based on category, usage, and supplier conditions. Please check individual product details for specific return eligibility.

Need Help?
For any questions regarding returns or refunds, feel free to contact us at:
ahsankhan16139@gmail.com

We are always here to assist you and ensure a hassle-free experience.

Thank you for shopping with Cloud Walker Store.